SMS & Text Messaging Terms

1. Types of Messages

Depending on your relationship with GSPM and the consent you provide, messages may concern:

• Rental inquiries and property availability
• Tour scheduling and confirmations
• Rental applications and application status
• Leasing and move-in matters
• Resident account information
• Rent and payment reminders
• Maintenance requests and scheduling
• Property notices and operational communications
• Resident services and customer-service communications
• Promotions, rental specials, or marketing communications where legally permitted
• Other matters relating to GSPM's property-management services

2. Consent

Where consent is required by law, you consent to receive text messages from GSPM at the telephone number you provide. Your consent applies only to communications authorized by your consent and applicable law. Consent to receive marketing or promotional text messages is not a condition of purchasing goods or services, submitting a rental application, entering into a lease, or renting housing from GSPM where prohibited by applicable law.

3. Message Frequency

Message frequency varies depending on your interactions with GSPM, your application or tenancy status, the services you request, and the communications for which you have provided consent.

4. Message and Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging, data, and other charges remain your responsibility. GSPM is not responsible for charges imposed by your telecommunications provider.

5. Opting Out

You may revoke consent to receive eligible text messages at any time using a reasonable method provided by GSPM. You may generally reply STOP to discontinue applicable text communications. Other legally recognized opt-out requests may also be honored. After an opt-out request, GSPM or its service provider may send a one-time confirmation message acknowledging your request. An opt-out from marketing communications does not necessarily prohibit communications that are legally permitted without marketing consent or communications otherwise requested or initiated by you.

6. Help

For assistance concerning GSPM text communications, reply HELP where supported or contact us at (619) 432-1577 or [email protected].

7. Mobile Number Responsibility

You represent that you are authorized to provide the mobile telephone number submitted to GSPM. If your telephone number changes, is reassigned, or is no longer under your control, you should promptly notify GSPM or opt out of text communications associated with that number.

8. Automated Technology

Where disclosed at the point of consent, certain messages may be sent using automated technology or an automatic telephone dialing or messaging system. Providing consent to automated marketing communications is voluntary and is not a condition of obtaining housing or property-management services where prohibited by applicable law.

9. Delivery

Delivery of text messages is subject to effective transmission by your wireless carrier and other service providers. GSPM cannot guarantee that every message will be delivered or received and is not responsible for delays or failures caused by wireless carriers, telecommunications networks, devices, internet service, or circumstances outside GSPM's reasonable control.

10. Privacy

Personal information collected through GSPM's SMS program is handled in accordance with the Grand Sierra Property Management Inc. Privacy Policy and applicable law. Mobile telephone numbers, SMS consent records, and SMS opt-in information will not be sold or provided to third parties for their independent marketing purposes, except as otherwise permitted by applicable law. GSPM may provide information to service providers acting on its behalf as reasonably necessary to operate and support its communications and property-management services.

11. Changes to These Terms

GSPM may modify these SMS Terms periodically to reflect changes in its services, technology, business practices, or applicable law. The effective date above identifies the latest revision. Where required by law, material changes will be communicated through appropriate means.